How Telzee handles data

This Privacy Policy explains what information Telzee collects, how it is used to operate the service, and how customers can contact us about privacy-related requests.

1. Information we collect

We collect account information you provide directly, such as your name, business name, email address, billing details, and authentication credentials. We also collect service data needed to operate Telzee, including phone numbers, call records, voicemail recordings, voicemail transcripts, SMS content, porting information, and support communications.

2. How we use information

We use information to provide and improve the service, route calls and messages, process billing, support number provisioning and porting, secure accounts, troubleshoot issues, and communicate with customers about service-related matters.

3. Service providers

Telzee uses third-party infrastructure and communications vendors to provide the service, including hosting, authentication, payment processing, telephony, messaging, storage, and email delivery providers. Information may be processed by those providers as necessary to operate the service.

4. Call recordings, voicemails, and messages

Customers are responsible for ensuring their own lawful use of recordings, greetings, disclosures, messages, and customer contact data. Telzee may store and process recordings, voicemail content, transcripts, and messages to provide dashboard playback, notifications, and related product functionality.

5. Security

We use reasonable administrative, technical, and organizational measures to protect the service and customer data. No method of transmission or storage is completely secure, and customers remain responsible for securing their own endpoints, credentials, and internal workflows.

6. Contact

For privacy questions or requests, contact support@telzee.app.